Shipping & returns
Here at Original Tribes, we want your experience to be as smooth as a Dreamtime story. We pride ourselves on transparent shipping and a fair return policy, ensuring you're always chuffed with your unique cultural art and apparel. Find all the details you need to know about getting our awesome products from our studio in Darwin to your door.
Your questions, answered
We've compiled answers to the most common questions about how we get our unique art and apparel to you, and what to do if something isn't quite right. We believe in straight talk, no fluff.
Where do you ship, and how long will it take?
We ship our shirts, art prints, and products with care from Darwin, Northern Territory.
📦 Within Australia: Standard Shipping: 5-10 business days after dispatch. Please allow an extra 1-2 days for processing your order before dispatch.
🌏 International Shipping: We can ship to most countries overseas! Delivery times and costs vary significantly by location. At checkout, you will see the available options and an estimated delivery timeframe for your specific address.
🔍 Tracking & Updates: Once your order is on its way, we'll send you a tracking link via email so you can follow its journey to your door.
A quick note: We're a small team. We hand-pack every order, which means it takes us a day or two to get it from our studio to the post office. We appreciate your patience and support!
What should I know about shipping costs?
We keep our shipping simple and transparent.
Standard Shipping (Australia-wide): Cost is calculated at checkout based on your order size and location. Why it varies? Australia Post charges different rates for a small envelope versus a larger art print tube, and shipping to Perth costs more than to a Darwin suburb. The checkout calculator shows you the exact price for your specific order before you pay.
Free Shipping Option: Yes! We offer FREE STANDARD SHIPPING on all orders over $150 within Australia. It's our way of saying thanks for your support.
International Orders: Costs are calculated at checkout based on the destination country and package weight. You'll see the exact options and pricing before you complete your order.
The bottom line: No hidden fees. You'll see the total shipping cost clearly during checkout before any payment is made.
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What's your return and exchange policy?
If your item is faulty, damaged, or incorrect, contact us for a full refund or replacement, and we'll cover the return shipping. If the item just isn't the right fit or style, you can exchange it for a different size or receive store credit; in this case, the customer covers the return shipping cost to Darwin.
Frequently asked question example
Example answer to the question. Feel free to customize this content with the actual information you want to provide.
Frequently asked question example
Example answer to the question. Feel free to customize this content with the actual information you want to provide.
Frequently asked question example
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Ready to wear the story?
Explore our unique Indigenous art and apparel, knowing that every purchase is backed by transparent policies and our commitment to your satisfaction. Let's grow and succeed together. We're glad you're here to be a part of our story.