Your data & our promise
At Original Tribes, we believe in radical transparency. We only collect information with a clear purpose and treat it with the same respect we hold for the stories and communities we work with. Your trust is the foundation of our community, and we're committed to being open about our practices.
When you simply browse our site
We collect anonymous data like which pages you visit and for how long (via standard website analytics). Purpose: To understand what content connects with people and improve our site. Promise: This is statistical, anonymous, and never linked to your name or email.
When you sign up for updates
We collect your email address (and name if you provide it in a sign-up form). Purpose: To send you the specific news, tour info, or book previews you requested. Promise: Used only for that. You can unsubscribe anytime.
When you buy a product or get in touch
We collect your name, email address, shipping details (for orders), and your message. Purpose: To fulfil your order or respond to your inquiry directly. Promise: We never sell or misuse your data. It's used only for that specific purpose.
How we use your data
We use shipping details only for orders, emails only for requested updates, and anonymous browsing data to improve the site. We never sell your information. This is our promise to you.
When we share your data
Your trust is at the heart of Original Tribes. We share necessary details only with trusted shipping partners (like Australia Post) for fulfilment, and payment providers (like Stripe or PayPal) for secure transactions. We never see or store your full card details on our site.
How we protect your information & your rights
How do you keep my information secure?
We take the security of your data seriously and implement practical measures to protect it:
- Secure connections: Our website uses SSL encryption (the 'https' and padlock in your browser) to protect data as it travels to us.
- Limited access: Only essential personnel have access to customer information, and only for order fulfilment purposes.
- Trusted partners: We work only with reputable, secure service providers for payments and shipping that are bound by strict data protection agreements.
- System safeguards: We keep our website platform and systems updated and use strong security practices to guard against unauthorised access.
How can I update my details or ask about my data?
Your control over your information is important. Here's how to manage it:
- To update preferences or details: Simply reply to any of our emails or contact us directly at jd.hampton@originaltribes.com.
- To ask what data we hold: Send us an email at the above address with the subject "Data Request," and we will promptly provide a summary of the personal information we have on file for you.
Our commitment: We will respond to all legitimate requests within a reasonable timeframe and will never charge a fee for basic access or update requests.